What is Outbound Dialler?
Outbound dialer is a system that automatically calls pre defined lists of customers and play promotional messages, reminders, or one time passwords (OTP).
Route Mobile’s Outbound Dialer lets you choose your sender, receiver and transmits your Voice message within minutes. We proffer you with the ability to upload a file containing the list of numbers to be called by our abundantly accommodating solution. Additionally, with our extensive reporting facility you can explore and analyze the performance of your campaign.
Quick Fact
Exponential advancement in the usage of telephones has marvelled the art of connecting people across the globe. Extremely versatile, speedy and accessible, Outbound Dialer overpowers the constraints of traditional telephonic systems.
How does it benefit your business?
-
Ensure Maximum Reach
Ensure maximized reachability and delivery of the message with Route Mobile’s Voice Broadcast/OBD service.
-
Reduce Ambiguity
Convey your messages in a lucid way with multilingual support and dissolve the chance of misinterpretation.
-
Payment Security
Guaranteed authentication using Voice OTP through Route Mobile’s OBD service with real time password or user identification.
-
Brand Presence
Receiving personalised and meaningful information persistently helps you nurture your brand presence in a very novel way.
-
Lead Generation
Popularising your products/services through voice broadcast aids you to reach out to the appropriate crowd productively.
-
Cost-efficient
Contracting the need of humans and automatizing the process with single-time investment makes Voice Broadcasting business friendly in nature.
How it works?
Typically, Outbound Dialler is a call made to the customer during which a voice prompt is played.
- The audio message to be broadcasted is crafted and uploaded as an audio file along with the list of numbers.
- The system automatically dials the list of numbers and plays the recorded audio.
- The system then updates the status of calls in the database.
- Additionally, the system redials unresponded calls at the scheduled time within the defined time frame.
Outbound IVR: Outbound IVR is a call made to the customer during which the voice prompt is played.
REPORTS
Review the performance of your campaign using our detailed reporting mechanism. A report has following parameters:
Total calls
It indicates the total number of calls made.
Successful calls
It indicates the total number of calls that were successfully connected.
Failed called
It indicates the number of calls that were not successfully made.
No-response calls
It indicates the total number of calls that were unanswered.
Call Duration
It indicates the total duration of a call.
Date & Time
It indicates the date and time on which the call was made.
DTMF Input
It comprises of the input given by the customer during the call.
The Route Mobile Edge
Customized and modular solutions
You can now easily configure and integrate your existing system with other modes of enterprise communication such as SMS, IVR, and Missed call.
Quick deployment
Simple to deploy, Route Mobile’s Voice Broadcast/ OBD Dialler is an easy to use service. You can avail its benefits by activating it and begin its usage by uploading a .WAV file.
Intelligent dialler
Route Mobile’s Voice Broadcast/OBD has been implemented using a smart logic that lets you redial the numbers for unanswered calls. Every such call is redialled on daily, weekly and monthly basis.
24/7 Client support
With a dedicated team of experts, we provide you with 24 hours support to solve all your queries.
Multilingual support
Communicate using a language of your choice with Route Mobile’s Voice Broadcast/ OBD Dialler. All you need to do is record a voice message in your chosen language and upload the required file.
Personalization with variable fields
Add a flavour of your own with our feature that lets you personalise based on your requirements. While you decide your set of personalization, we take care of the minutest detail for you. Some parameters include name, number, user ID, birth date
Relevant Industries
- BFSI
- Media
- FMCG
- Education
- Government & NGO
- E Commerce
